Support
We're here to help
GhostSurf is privacy-first, so support never requires you to reveal your identity. Reach out any time and quote only your account handle.
Contact us
Email our team at support@ghostsurf.io. Include your account handle (never your password or recovery key) and a short description of the issue. We typically reply within one business day.
Frequently asked
How do I connect after buying a plan?+
Download the GhostSurf app for your device from the Download page, then either sign in with your handle or import a WireGuard config you downloaded from your dashboard.
Where do I get my VPN credentials?+
Open your dashboard, find your VPN account, and use “Show credentials”. You can also change the VPN password or auto-generate a new one at any time.
How do I download a WireGuard config?+
In your dashboard, pick a server from the dropdown on your VPN account and click “Download .conf”. Import that file into the official WireGuard app or the GhostSurf app.
I lost my password. What now?+
Use your one-time recovery key on the Recover page to set a new password. We hold no email or identity, so the recovery key is the only reset path.
How do I renew or buy another plan?+
Use “Renew” on a VPN account in your dashboard, or “Buy another plan” to pick a new subscription from the pricing page.